Hear directly from property managers and operators who use MarketStat evaluations to improve their teams and their customer experience.
Working with MarketStat has been a wonderful experience from our initial inquiry. Our company has very specific KPIs for prospect engagement and sales, which requires significant customization in our shopping reports. The MarketStat team has been incredibly patient and understanding in delivering the precise level of customization we require for our reporting. Additionally, whenever we need a change, they respond quickly and accurately. They are a valuable partner.
Using MarketStat's mystery shopping program gives us an honest look at what a prospect experiences. Sometimes the service we think we're delivering doesn't line up with what the experience a prospect is actually having. The reports have helped me pinpoint specific, company-wide gaps in our leasing presentations and build training around real data.
Working with the team at MarketStat is refreshingly seamless. They helped me customize our shopping report to get the data we need and they are always happy to help with questions. We have used their services for over 5 years and have been very pleased with the results.
Shop results exposed missed follow-up and closing opportunities, which led us to reinforce lead capture standards and implement more targeted coaching across our teams.
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