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Restaurant & Dining Mystery Shopping

Know What Guests Experience When You're Not Watching the Floor

From the moment a guest walks in to the moment they leave, MarketStat gives restaurant operators an honest, detailed view of what their customers actually experience — and what it takes to keep them coming back.

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Greeting & Hospitality

We evaluate how guests are welcomed, seated, and acknowledged from the first moment they enter.

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Speed & Accuracy

Timely, correct orders are fundamental. We measure wait times, order accuracy, and service pacing.

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Ambiance & Cleanliness

We assess the atmosphere, décor, and cleanliness your guests experience throughout their visit.

What We Evaluate

The Full Guest Experience

Great food is only part of what keeps guests coming back. MarketStat's restaurant evaluations capture every touchpoint — service, atmosphere, speed, and quality — so you know exactly where your team excels and where to improve.

Greeting & Salutation

Was the guest welcomed warmly and promptly? First impressions set the tone for the entire dining experience.

Server Style & Knowledge

We evaluate attentiveness, menu knowledge, upselling technique, and overall professionalism of floor staff.

Food Quality & Presentation

Evaluators report on temperature, taste, accuracy, and presentation — exactly as a regular guest would experience it.

Departure & Follow-Through

How a guest is handled at checkout and departure leaves a lasting impression. We capture it all.

Every guest deserves to feel like the most important person in the room.
  • Customized criteria for your concept
  • Detailed written reports with scoring
  • Works for quick serve and full dining
  • Flexible frequency — one-time or ongoing
  • Reports delivered to your client dashboard
Evaluation Types

Built for Your Concept

Whether you run a fast-casual counter or a white-tablecloth dining room, we have an evaluation format that fits your operation.

Quick serve mystery shopping evaluation — burger and fries counter service
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Quick Serve & Fast Food

Focused evaluations designed for counter service, drive-thru, and fast-casual concepts. We assess speed of service, order accuracy, staff friendliness, and cleanliness — the metrics that drive repeat business in high-volume settings.

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Full-service restaurant dining evaluation — table setting and guest experience
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Full-Service Restaurant & Dining

A comprehensive evaluation of the full dining experience — from reservation handling and greeting through every course, all the way to farewell. Custom criteria are built around your brand standards and dining concept.

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Pricing is customized based on your location, evaluation requirements, dining format, and program size. Contact us and we'll put together a quote tailored to your concept.

See It For Yourself

A Look Inside Our Reports & Forms

Every shop comes back as a fully documented report built on a custom evaluation form. Here's a preview of the format and depth you'll actually receive.

Sample Report

Full-Service Dining Shop

96%
Overall Score
Phone Etiquette
Was the phone answered in a professional manner?Yes
Did the employee "sell" the restaurant over the phone?Yes
Dine-In Visit
Were you greeted promptly upon arrival?Yes
Did the server check back within 2 minutes of food delivery?Yes
Was hot food served hot and cold food served cold?Yes
Sample Evaluation Form

Full-Service Restaurant & Dining

  1. Date and time of your call or visit
  2. Was the employee friendly and knowledgeable on the phone?
  3. Were you greeted promptly and seated without delay?
  4. Did the server introduce themselves and describe menu highlights?
  5. Was your order taken accurately and delivered in a timely manner?
  6. Did a manager visit your table during the meal?
  7. Were the restrooms and dining area clean throughout your visit?
  8. Describe your overall dining experience.
Request the Full Sample Report

Real client reports are provided privately upon request — this preview uses illustrative sample data.

How It Works

Seamless from First Call to Report

Our shoppers dine just like any other guest. Your team never knows we're there — and that's exactly the point.

1

Consultation

Tell us about your concept, goals, and what aspects of the guest experience you most want to evaluate.

2

Custom Criteria

We build evaluation criteria around your specific menu, service style, and brand standards.

3

Discreet Visit

A trained evaluator dines as a regular guest — observing, experiencing, and documenting everything.

4

Detailed Report

You receive a scored, narrative report with specific findings and recommendations through your client dashboard.

Ready to Know What Your Guests Really Experience?

Contact us today for a custom quote. We'll design an evaluation program that fits your concept, your team, and your budget.

Contact Us for a Quote