Real patterns from our mystery shopping evaluations — what's working, what's not, and what property managers and restaurant operators should watch for.
We asked our restaurant mystery shoppers for suggestions on competing during rising prices and inflation. Here are the four themes that came up again and again.
A team member's own experience canceling an apartment tour through an automated system reveals a growing blind spot in multifamily leasing: efficient automation with no human follow-through.
A mid-year look at what our Q3 phone evaluations are catching across multifamily leasing offices — including a pattern of calls going unanswered after multiple attempts.